All businesses would like to be able to communicate with its stakeholders at any time it is required to arises. Businesses need the ability to access any office inside the organization from any location around the globe. Additionally, they require capabilities that enable the transfer of calls from clients internally or take simultaneous calls. Only one answer is available for every communication requirement of a business : a Corporate Phone System.
Companies can manage their phone calls in a more efficient manner using an enterprise phone system than a regular phone system. A business phone system makes use of several lines and phones that are connected in an internet. This provides better connectivity, and reduces congestion as well as other advantages.
Alongside the essential call management functions, nowadays Business phone systems provide unified communication that includes video, phone, and chat-based forms of communication. This allows businesses to operate from different geographic locations, and it also improves the experience for customers.
Business Phone Systems can be of three kinds namely KSU, PBX, and VoIP. Businesses should know which is the most suitable for their needs. Thus, a fundamental knowledge of each is required.
Key System Units (KSU)
The main system unit is considered to be the biggest of the business phone service. It can be used to fulfill basic telecommunication needs. Only small-sized firms, which have the maximum of 40 employees, can use this type of system. It has a restricted number of phone lines integrated into it.
It’s the closest that to a phone system for business that can be to a home phone system. While it has basic features for calling however, it is missing some typical features like versatility and portability. It is the most fundamental KSU is a manual phone line selection, however, thanks to the advances in technology KSU-less systems have sprung out too. They are versatile, portable and completely wireless.
Even with the enhanced capabilities KSU-less systems can be used only for small-sized businesses and are not suitable for businesses that are growing or expanding.
Private Branch Exchange (PBX)
When a company grows and expands, it is no longer able to function on the standard KSU or KSU-less systems. The only option is the PBX, also referred to in the Private Branch Exchange System. In comparison to the KSU it is more advanced and has more features, like the automatic routing of calls.
PBX is equipped with an inbuilt power management system which allows the company to maintain communication even in the event of a power outage. This is a suitable system for companies that has greater than forty employees.
There is a less expensive version that is part of the PBX system, which is known as hosted PBX. It comes with the main device – the programmable switch device, which is located on a phone provider’s premises, instead used by the enterprise. This can reduce cost of installation and maintenance.
Voice through Internet Protocol (VoIP)
The final and most discussed business phone system is Voice over Internet Protocol or VoIP. At present, it is the most modern commercial phone system. It allows communication across different countries and allows for unified communications. Like the name implies, it relies on the internet to connect.
Since the technology is in its early stages, VoIP is the most expensive phone system for commercial use. The price varies based on the number of employees that communicate or needing to communicate. So, companies who want to cut costs may go with hosted VoIP.
After you’ve decided on which system is ideal for your company It is possible that you would like to explore certain key features or advantages of a business telephone system.
7 Benefits of the Business Phone System
Small businesses often operate on the jumble of one- or two-line phones. Some even make use of mobile phones for communication with prospects and customers. Businesses operate with low-cost, low-quality Voice over IP.
But, both types of companies have gotten used to poor quality calls and the limited capabilities. I’m not certain why businesses are operating this way because commercial telephone systems are extremely inexpensive.
For a small monthly rental or subscription fee the small business can set up a system that can be comparable to a more expensive phone system that was in use five to 10 years ago. To comprehend the way a commercial telephone system for small businesses can transform the way you communicate with your customers and communicates, you must be aware of the benefits of a business phone system.
The most significant advantages of a business telephone system are as follows. These can help a big or small-sized business to select the best communication method to ensure its efficiency, professionalism efficiency, price-efficiency, and improved customer experience. Without further delay Here are the most envious benefits of a business telephone system:
1. Shared Phone Lines:
In a non-phone-system environment where an employee needs to connect to a specific phone line, the line will have to be shut off on the person’s phone.
If a company wants to have a different phone number for each employee, they’ll have to have a separate telephone line as well as a jack for every employee. This could be very costly for many businesses , and possibly impossible for certain.
By utilizing an enterprise phone system, employees can use the same phone lines. The system grants access to each phone line and assigns a different extension to every employee. So that a 23-channel PRI system is adequate for an office of a medium to small size.
2. Abbreviated or Abbreviated Or Four Digit Dialing:
In a non-phone-based environment employees interact with other employees using a sneakernet or shout. This means that if one worker would like to converse with another employee, he’d be required to walk to the desk of the other employee or raise his voice.
In an office phone workplace, employees select their handset to dial 3 or 4 numbers to connect with the other person, even when they are calling outside of the region or to the other state.
Businesses can cut down on cost of long-distance because their intracompany calls takes place on their company’s internal networks, and not the one of a phone company (AT&T, Verizon, or CenturyLink)
3. Auto Attendant
If you’ve ever contacted any business and received recorded instructions on how to dial an extension number or to select a name to dial, you’ve been hearing an automated attendant.
In simple terms, an Auto Attendant is a replacement for an operator on live and route the calls that come in. An Auto Attendant takes every call and permits customers to dial an extension and name or provide an array of choices.
If the caller is confused or can’t find the choice he’s searching for, he may use the “Route to Operator’ option (usually by pressing zero) to speak to the operator.
It’s a great alternative for small businesses because the owner might need pay for a receptionist to respond to his calls, and interrupt their work to take the calls himself, with no Auto Attendant.
4. Unified Communications:
Unified Communication is another major benefit of a phone for business system. It gives users a common interface for all types of communication, such as instant messaging, voice video conferencing (video conferencing) as well as data sharing and presence. It’s a method to eliminate monthly recurring charges.
A worker can contact an additional employee if they are accessible via phone. If not, they could send an immediate message for communication urgently. Employees are able to collaborate with colleagues or clients and collaborate.
If your company has two-line or one-line telephones at a local Staples and you’d like voice messages. In this case you’ll be required for a month-long charge for each voice message mailbox as well as the forwarding features.
5. Reduce or eliminate conference expenses for conference calls:
With a modest cost the conference bridge is available along with a company phone system. 3 Way Calling typically costs less than $5 per month per phone line, however the cost can be high when a company has multiple telephone lines, and the conferencing feature is only limited to three people.
Third-party conference services permit greater number of participants, but they charges per minute and may be costly. A conference bridge is purchased, removing the cost per month and can support multiple groups.
6. CRM Integration:
Corporate phone systems permit businesses to connect their CRM (Customer Relationship Management) to the phone system. Through this integration, customer account details can be displayed on the receiver’s computer screen whenever they contact. This is made possible by Caller ID technology. The recipient can swiftly become acquainted with the customer, which allows him to enhance the customer experience.
Additionally, sales and customer service representatives are able to make calls to their desks at the click of the mouse. All calls are recorded and automatically entered into the CRM system of the company. Usually, this feature is accompanied by an option to record calls. This feature automatically records all calls that are outgoing and inbound and the recordings are stored in the account details of the customer. These recordings are used to train, monitor legal and training purposes.
7. Transfer Calls:
If you’re trying to appear unprofessional, you can try working without a phone system for your office. “Hey Bob, pick up line 2!” should never be heard in a company trying to impress a customer.
Phone systems permit employees to take and transfer calls at the just a touch. The calls can be routed to a different employee or the individual’s voicemail.
Keep Your Licence